Refund policy

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you may contact us at: info@ecuira.com. Please note that returns must be sent to the following address: Rue Américaine 110–112, 1050 Brussels, BELGIUM.

Refunds will only be processed once your return request has been approved and the returned package has been received. Items returned without a prior return request will not be accepted or refunded under any circumstances.

If you have any questions regarding returns, you can always contact us at info@ecuira.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right. We recommend taking photos in the event of damage.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, particularly custom-made products (such as special orders or personalized items). Please contact us if you have any questions or concerns regarding a specific item.

Unfortunately, we do not accept returns on sale items.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have and, once the return is accepted, place a separate order for the new item. However, we remain fully available to help find a suitable solution to your request.

14-Day Cooling-Off Period within the European Union

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As stated above, your item must be in the same condition in which you received it, with tags attached and in its original packaging. You will also need the receipt or proof of purchase. Return shipping costs will be at your expense.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved or not.

If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@ecuira.com.